ParkZone PKZ3600 User Manual

Page 14

has no control over use, setup, final assembly, modification or misuse, no

liability shall be assumed nor accepted for any resulting damage or injury. By

the act of use, setup or assembly, the user accepts all resulting liability.

If you as the Purchaser or user are not prepared to accept the liability

associated with the use of this Product, you are advised to return this Product

immediately in new and unused condition to the place of purchase.

Law: These Terms are governed by Illinois law (without regard to conflict of

law principals).

Safety Precautions

This is a sophisticated hobby Product and not a toy. It must be operated with

caution and common sense and requires some basic mechanical ability.

Failure to operate this Product in a safe and responsible manner could result

in injury or damage to the Product or other property. This Product is not

intended for use by children without direct adult supervision. The Product

manual contains instructions for safety, operation and maintenance. It is

essential to read and follow all the instructions and warnings in the manual,

prior to assembly, setup or use, in order to operate correctly and avoid

damage or injury.

Questions, Assistance, and Repairs

Your local hobby store and/or place of purchase cannot provide warranty

support or repair. Once assembly, setup or use of the Product has been

started, you must contact Horizon directly. This will enable Horizon to better

answer your questions and service you in the event that you may need any

assistance. For questions or assistance, please direct your email to

[email protected], or call 877.504.0233 toll free to speak

to a Product Support representative.

Inspection or Repairs

If this Product needs to be inspected or repaired, please call for a Return

Merchandise Authorization (RMA). Pack the Product securely using a shipping

carton. Please note that original boxes may be included, but are not designed

to withstand the rigors of shipping without additional protection. Ship via a

carrier that provides tracking and insurance for lost or damaged parcels, as

Horizon is not responsible for merchandise until it arrives and is accepted

at our facility. A Service Repair Request is available at www.horizonhobby.

com on the “Support” tab. If you do not have internet access, please include

a letter with your complete name, street address, email address and phone

number where you can be reached during business days, your RMA number, a

list of the included items, method of payment for any non-warranty expenses

and a brief summary of the problem. Your original sales receipt must also be

included for warranty consideration. Be sure your name, address, and RMA

number are clearly written on the outside of the shipping carton.

Warranty Inspection and Repairs

To receive warranty service, you must include your original sales receipt

verifying the proof-of-purchase date. Provided warranty conditions have been

met, your Product will be repaired or replaced free of charge. Repair or

replacement decisions are at the sole discretion of Horizon Hobby.

Non-Warranty Repairs

Should your repair not be covered by warranty the repair will be

completed and payment will be required without notification or estimate of

the expense unless the expense exceeds 50% of the retail purchase cost.

By submitting the item for repair you are agreeing to payment of the repair

without notification. Repair estimates are available upon request. You must

include this request with your repair. Non-warranty repair estimates will be

billed a minimum of ½ hour of labor. In addition you will be billed for return

freight. Please advise us of your preferred method of payment. Horizon

accepts money orders and cashiers checks, as well as Visa, MasterCard,

American Express, and Discover cards. If you choose to pay by credit card,

please include your credit card number and expiration date. Any repair left

unpaid or unclaimed after 90 days will be consideredabandoned and will be

disposed of accordingly. Please note: non-warranty repair is only available on

electronics and model engines.