DaySequerra iLM8 Live - Manual (Page 44)

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iLM8 – Live User Manual
Maintaining an Accurate Clock
To have the data in log files correctly represent the program material measured during a particular time
of day, the PC clock will need to be synchronized to a reliable clock or house source. Windows contains
a NTP server client that will automatically set the PC clock to be the same as a remote clock.
1. Double click on the clock in the system tray.
2. Click on the ‘Internet Time’ tab.
3. Enter the time server address to be used, or use the public pool time.nist.gov.
4. Press APPLY then UPDATE now to ensure the server address can be contacted. A message
will appear below the server address “The time has been successfully synchronized with
(server) on (date) at (time). By default, Windows will typically synchronize the clock once per
week. A message will be shown with the next scheduled update time.
5. To change the update frequency, open registry editor by selecting START then RUN and typing
regedit at the prompt and pressing OK.
6. Navigate to the registry folder
\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\TimeProviders\Ntp
Client.
7. If present, double click on the registry entry SpecialPollInterval. Change the BASE radio button
to Decimal. The value data will show the update frequency, in seconds. This value may be
modified to the required setting.
8. If the key is not present, select EDIT, NEW, then DWORD Value. Rename as
SpecialPollInterval. Change the BASE radio button to Decimal. The value data will show the
update frequency, in seconds. This value may be modified to the required setting.
9. Close registry editor.
10. Restart the time service by selecting START then RUN and typing cmd at the prompt and
pressing OK. At the command prompt type net stop w32time && net start w32time. Type exit
after confirmation that the service stopped and restarted successfully.
Remote
Dashboard
Troubleshooting
If the Remote Dashboard software is not working, please check the following items before contacting
technical support:
1. Is the iLM8 - Live on the same physical network and subnet as the PC running the application?
Make sure the subnet mask is configured to a broad enough scope.
2. Is there a software firewall running blocking access to the UDP port 44600? Make sure the
port is open, or the Remote Dashboard software is in your firewall’s exclusion or white list.
Contact your firewall vendor for more support.
3. Is the iLM8 - Live running the latest firmware? Older iLM8 - Live firmware versions (< 4.01.00) aren’t
compatible with Remote Dashboard.
4. Remote Dashboard is not creating any log files. Make sure the active Windows user has the
proper permissions to write to the location specified for log files to be saved.