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Installing the remote receiver module, Troubleshooting – StarTech.com ST128UTPE User Manual

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Instruction Manual

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Installing the Remote Receiver Module

1. Connect the Remote Receiver to the Ethernet cable connection from the VGA

Extender, marked Cat. 5.

2. Connect the data cable from the display to the opposite side of the receiver, marked

VGA OUT.

3. Repeat steps 1 and 2 at each remote display location.
4. Connect the AC Adapter (provided with remote unit) into an appropriate power

source and plug the opposite end into the DC/12V port on the Remote Receiver.

CAUTION: The Category 5 Ethernet cables that connect the VGA Extender and Remote

Receivers carry electrical current and should not be plugged in to other devices, as

they may cause damage. We strongly recommend marking the Ethernet cables you are

using with the VGA Extender at every location for easy identification.
Completing the Installation
1. Switch on the local computer and display.
2. Switch on the display at each remote location.
3. Verify that every remote display/monitor is properly displaying the image from the

local computer connected to the VGA Extender.

Troubleshooting

The following section provides troubleshooting help. The solutions are arranged in the

order they should be attempted in most situations. If you continue to have difficulties

after attempting the solutions in this section, please contact StarTech.com technical

support.
One or more of the remote displays is black or displays a “no signal” message:

This means that the Remote Receiver is not receiving a signal from the VGA Extender.
1. Check that the display is receiving power and that all cables are connected.
2. Check that the display is connected to the Remote Receiver.
3. Try an alternate RJ-45 connector on the VGA Extender.
4. If you have a computer connected to the VIDEO IN port on the Remote Receiver,

switch it off and/or disconnect it.

One or more remote displays does not display an image when the local computer

wakes up from Standby Mode:

Power the remote displays OFF and ON again.
One or more remote displays is distorted, noisy, or displays a “signal error” or

similar error message.

The screen resolution and/or refresh rate on the local computer may be set too high

for the capabilities of the remote displays. to remedy this:

This manual is related to the following products: