ScanTool Ready-or-Not - Manual (Page 18)

7 Support Information
Please be sure to read section 6 (" "), prior to
contacting ScanTool.net, LLC for support. Many of the common
problems can be solved by following the simple steps outlines there.
When you contact Support, please have the following information
ready:
Items 3 through 5 can be found on the
label on the back of the Ready-or-Not unit:
Item 6 can be found by clicking
from within the configuration utility.
Visit us online to receive up-to-date information, download updates,
or request help from our support department:
Ready-or-Not website
Online support system
User forum
You can also contact us by postal mail, fax, or telephone:
P.O. Box 81441
Phoenix, AZ 85069
Phone: (623) 582-2366 Mon-Fri 9am to 5pm MST
Fax: (602) 297-6901 Sales Department
(602) 532-7625 Other inquiries
1. Operating system of your computer
2. Your invoice number
3. Serial number
4. Hardware version
5. Firmware version
6. Version of the configuration utility
7. Whether or not a USB to RS232
converter is used
Help About this program
ScanTool.net, LLC
g
Troubleshooting
http://www.ready-or-not.us
http://www.scantool.net/support
http://www.scantool.net/forum
ScanTool.net, LLC
1819 W Rose Garden Ln
Suite 3
Phoenix, AZ 85027
(866) 923-1870
S/N: D123456
www.Ready-or-Not.us
US Patent No. 7,012,512
P/N: 430101 HW: 1.2 FW: 1.0/1.1
Support
Information
18 Ready-or-Not User Guide TM