Symptom, Explanation, Potential resolutions – RED ROCKET User Manual

Page 30: Red rocket installation instructions

RED ROCKET INSTALLATION INSTRUCTIONS

955-0035, REV-B

REDCINE-X PRO DOES NOT RECOGNIZE RED ROCKET IN THUNDERBOLT

CHASSIS

SYMPTOM
A RED ROCKET is installed in a Thunderbolt chassis that is connected to your Mac Pro. The Mac Pro recog-

nizes the RED ROCKET, but REDCINE-X PRO does not.

EXPLANATION
A Thunderbolt chassis is hot-swappable, but the RED ROCKET is not. If you have a RED ROCKET installed in a

powered Thunderbolt chassis and you disconnect and then reconnect the chassis from the Mac Pro, REDCINE-

X PRO will not recognize the RED ROCKET.

POTENTIAL RESOLUTIONS

Connect a powered Thunderbolt chassis to the computer, and then restart the computer.

Install the RED ROCKET in a Mac Pro tower instead of the Thunderbolt chassis.