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Troubleshooting tips, Issue possible solutions – Perfect Aire PNC12000 User Manual

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AIR

CONDITIONER NOT

COOLING ROOM, OR NOT

BLOWING COLD AIR

• Be sure unit is not too large or too small for the area of the room.
• Verify that all doors, windows, curtains and any other openings are closed off. Verify nothing is obstructing the

front grille of unit, such as curtains, etc.

• Allow enough time for room to cool, especially if outside temp is very high.
• Check that the filter is not dirty and louvers are open all the way and blowing in the direction desired.
• Check that unit is set to Cool Mode and that temperature is down enough (but not too low).
• If unit is near a heat source, such as a stove, etc., then relocate unit.
• If air coming from unit is cool to the touch, then unit is working properly; please double check the first three

bullet points above.

• If using Follow Me remote feature, move remote away from unit.
• Temperature sensor behind air filter touching cold coil. These two elements should not be touching.

Carefully straighten tube away from coil.

• Unplug unit for at least 5 minutes. Follow Reset instructions on plug.

AIR CONDITIONER

CYCLING ON AND OFF TOO

FREQUENTLY OR NOT ENOUGH

• Be sure unit is not too large or too small for the area of the room.
• Remove grille and make sure the temperature sensor is not too close to the coils. These two elements should

not be touching. Carefully straighten tube away from coil.

• Make sure nothing is blocking the grille or side vents.
• Make sure there is no dirt or debris inside the unit or on the filter.

AIR CONDITIONER COOLING BUT

ROOM IS TOO WARM - ICE

FORMING ON COOLING COIL
BEHIND DECORATIVE FRONT

• Outdoor temperature is below 64ºF (18ºC). To defrost the coil, set to Fan Only mode.
• Air filter may be dirty. Clean filter. Refer to Care and Cleaning section. To defrost, set to Fan Only mode.
• Thermostat is set too cold for night-time cooling. To defrost the coil, set to Fan Only mode. Then, set

temperature to a higher setting.

UNIT WILL NOT TURN ON

• Reset circuit breaker. Make sure there are not too many items (ie lamps, TV’s, etc.) working off the

same breaker.

• Check plug connection.
• If plug is operating on an on/off switch, be sure that the switch is ‘on’.
• Try plugging unit into another outlet.
• Unplug unit for at least 5 minutes. Follow Reset instructions on plug.

UNIT BLOWS FUSES OR POPS

CIRCUIT BREAKER

• Make sure there are enough available amps on the circuit for the air conditioner.
• Large units which run on a 230v will require a dedicated 20 or 30 amp circuit.

WATER DRIPPING OUTSIDE

• Unit is removing a large quantity of moisture from a humid room. This is normal during excessively humid days.

WATER PUDDLES INSIDE UNIT

OR IS COMING INTO ROOM

• Adjust the slope of the unit so that it drains downward toward the exterior of the home.

(See Installation Instructions.)

• Make sure that there is no debris blocking the drainage area of the unit.

REMOTE SENSING / FOLLOW ME

DEACTIVATING PREMATURELY

• Remote control not located within range. Place remote control within 20 ft and 180º radius of the front

of the unit.

• Remote control signal obstructed. Remove obstruction.

Issue

Possible Solutions

AIR CONDITIONER IS

MAKING NOISES

• Check to be sure the unit is free from debris such as leaves, sticks, etc. Verify nothing is obstructing the unit.
• Check the fan blade for cracks or chips.
• Make sure the unit is properly and securely mounted inside the window or wall.
• Clean the air filter.

TROUBLESHOOTING TIPS

Before calling for service, please review the chart below.

NOTE: A highly recommended troubleshoot for any issue in general consists of turning off unit and unplugging for 5 minutes.
It is also recommended to try another wall outlet.

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