Philips PCVC675K99 - Manual (Page 17)

Q: My PC will not start when the camera is connected.
A; It is highly likely that your BIOS is not compatible with the USB standard. Contact your PC supplier for an
updated BIOS.
Q: With additional USB peripherals installed my PC seems to be unstable (blue screens).
A: Check if Phoenix Plugworks is one of your applications. You need to have version 1.1 or higher for proper
operation with Windows98.
Q: Where can I find application software for this camera?
A: Visit the Phiiips web-site for the latest information on available application software packages for the USB
PC Camera, and for information on how to obtain these software packages. Our URL is:
wwyy .pcstuff.philips.com/cameras.htmi
Q: No USB Device: My Windows98 Device Manager reports 'No USB device' even though I have a
physical USB port. In the Windows 98 Device Manager (My Computer, click on the right mouse-button,
Properties, Device Manager tab), no section with the name 'Universal serial bus controller' is visible.
A: Check whether your BIOS enables the USB port as follows: reboot your computer, enter your BIOS setup
and look for a text such as 'USB function'. This should be enabled.
Q: No Video: My application doesn't display any video.
A: There are several reasons for not having video:
1. Check whether the USB PC camera is connected to a USB port
2. Check whether the 'Philips VGA Digital Camera (Vesta)' is the current capture source. On systems with
other devices, this other device may be the selected capture source.
3. If more than one USB capture device is connected to the PC. check whether the correct USB capture
device has been selected.
Q: No 'Philips VGA Digital Camera (Vesta)': 'Philips VGA Digital Camera (Vesta)' is not available as
image capture source. A: All USB Image devices need the 'Philips VGA Digital Camera (Vesta)' as the
capture source. Check whether this capture source is enabled. (Start, Settings, Control Panel, MultiMedia,
Device tab. Video Capture Devices entry. Double click the 'Philips VGA Digital Camera (Vesta)' entry. A
property page will pop up. The option 'Use the video capture device' should be selected).
Q: Why does my application crash when I unplug the camera from the USB port?
A: If you unplug the camera while it is providing an audio or video stream to an application on your computer,
the computer may crash. Always close applications that use audio from the camera microphone or video from
the camera before unplugging your Philips USB PC Camera to avoid problems.
Q: Video works, but no audio is recorded: My application doesn't produce any audio.
A: There are several reasons for not having audio:
1. The camera microphone can only produce a mono audio signal. Check whether the application uses
this setting. If not, adjust the audio setting to mono.
2. Check whether the USB PC camera microphone is selected as the current recording device. (Start,
Settings, Control Panel, MultiMedia, Audio tab. In the recording section, the 'Philips VGA Digital camera.
Audio (Microphone)' should be selected).
Q: No audio (USB timer outside specification)
A: If you hear no audio, and have tried every troubleshooting tip in the user guide and the on-line help to no
avail, the USB hardware in your computer may be the cause of the problem. In most cases it will be the USB
timer clock that is not stable enough for streaming audio applications.
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