K-Edge K13-002 - Manual (Page 5)

Troubleshooting:
• Chain drops even though chain catcher is installed.
o
Check the chain catcher for proper adjustment. (Refer to Steps 5-8)
o Check and ensure the chain catcher is approximately 0.5mm distance away from the chain itself. (Refer to Step 5)
o Adjust the torque of the M4 MOUNTING BOLT so that it is not loose and is not allowing the chain to push the chain
catcher inward towards the frame. (Refer to Steps 5-8)
• There is a “clicking” sound while riding.
o Check the chain catcher to ensure it isn’t adjusted too close to the chainring bolts, but still close enough to catch the
chain if it were to drop. (Refer to Step 6)
• Chain is rubbing on the chain catcher and cannot be further adjusted.
o Ensure installation is correct. (Repeat Steps 1-8)
o If problems persist contact K-Edge Support as your frame design may be interfering with the chain catcher.
•
Chain is rubbing on the derailleur after installation of the chain catcher.
o Check the adjustments of the front derailleur so that it’s in accordance with manufacturer's recommendations.
(Refer to Step 2)
o Check the height of the front derailleur in conjunction with the chain to ensure there isn’t contact between the chain
and front derailleur cage.
o If problems persist contact K-Edge Support.
•
Chain catcher isn’t adjustable.
o
Ensure that the M4 LOCKING BOLT is not too tight for adjustment. (Refer to Step 4)
Support/Contact:
If problem(s) still persist after troubleshooting, please contact K-Edge Support for further assistance at [email protected]
immediately. Please be sure to include your full name, phone number, K-Edge product purchased, brand and model of bike,
crankset with ring sizes, front derailleur, cassette size (if applicable), rear derailleur (if applicable) and a brief description of your
problem.