Alcatel ONE TOUCH Fierce - Manual (Page 49)

Master Reset
Master reset from settings menu
A master reset restores the original factory settings and may delete your personal data on the internal
storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data
stored on the SIM card or SD card.
To perform a master reset, follow these steps:
1. Back up all data on the internal memory.
2. From any home screen, tap the All Apps icon.
3. Scroll to and tap Settings.
4. Scroll down to 'PERSONAL, then tap Backup & Reset.
5. If desired select Back up my data to back up application data, Wi-Fi, passwords, and other
settings to Google servers.
6. Scroll to and tap Factory data reset.
7. Tap Reset phone.
Note: If the handset is locked, frozen, or unresponsive, you can perform a master reset using the
hardware keys instead of the menu.
Master reset with hardware keys
A master reset restores the original factory settings and may delete your personal data on the internal
storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data
stored on the SIM card or SD card.
If the device menus are frozen or unresponsive, you can master reset using hardware keys. To perform a
master reset, follow these steps:
1. Back up all data on the internal memory.
2. Turn off the device.
3. Remove the back cover.
4. Remove the battery.
5. Remove the SIM card.
6. Wait several seconds then reinstall the battery and SIM card and replace the back cover.