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Solving printer problems, Printer, Presario 1200 series – Compaq XL118-XL127 User Manual

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P

RESARIO

N

OTEBOOK

M

AINTENANCE

AND

S

ERVICE

G

UIDE

1200XL S

ERIES

T

ROUBLESHOOTING

31

Presario 1200 Series

Models: XL101-XL113, XL115, XL118-XL127

Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to the documentation

provided with your printer for instructions. If the self-test fails, it is a printer-specific

problem. Also refer to the printing section of your application documentation.

Notebook turned off

while it was left

unattended and the

power icon is off.

System board is defective.

Replace the system board.

System initiated Hibernation

due to a critical low-battery

condition.

Replace the battery pack with a

fully charged battery pack or

connect the notebook to an

external power source. Then turn

on the notebook.

System initiated Hibernation

after a preset timeout.

Turn on the notebook.

Solving Printer Problems

Problem

Probable Cause

Solution(s)

Printer will not turn on. The signal cable may not be

connected properly, or the

printer is unplugged.

Ensure that the signal cable is

properly connected and that the

power cord is connected to the

electrical outlet.

Printer will not print.

Printer is not turned on or is

offline.

Turn the printer on and set it to

online.

The device drivers for the

application is not installed.

Refer to the printer

documentation to install the

correct printer driver.

Printer that is set up for a

network is not connected to

the network.

Connect the printer to the

network.

Printer cable is too long,

unshielded, or defective.

Replace the cable.

Solving Power Problems

Problem

Probable Cause

Solution(s)

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