Electromagnetic compliance, Product support, Troubleshooting checklist – Comtrol RM III V.90 User Manual
Page 12: Contacting technical support
Hardware Installation
12
Electromagnetic Compliance
Electromagnetic
Compliance
This table lists electromagnetic compliance certifications.
Product Support
Before you call Technical Support you should review the following subsection.
Troubleshooting
Checklist
You may want to review the following troubleshooting checklist before contacting
Technical Support.
•
Verify that the cabling is correct, see
•
Run the bootable diagnostic, see
•
Check to see if there is a firmware upgrade available, see
•
Verify that you are addressing the port correctly. In many applications, device
names above COM9 require the prefix \\.\ to be recognized. For example, to
reference COM20, use \\.\COM20 as the file or port name.
•
Check the ftp site to see if there is a more current driver for your operating
system than shipped on the CD (see
Contacting
Technical Support
Comtrol has a staff of technical support specialists available to help you. If you
need technical support, contact Comtrol using one of the following methods.
Electromagnetic Compliances
Status
Emission:
Canadian EMC requirements ICES-003: 1997
CISPR-22: 1997
European Standard EN55022
: 1998
Amendment A1: 2000
IEC 1000-3-2/EN61000-3-2: Harmonic
IEC 1000-3-3/EN61000-3-3: Flicker
FCC Part15 Subpart B: Class A limit
FCC Part 68 Certification
European TBR21 Compliant
Yes
Immunity: EN55024: 1998
IEC 1000-4-2: EN61000-4-2: 1995 ESD
IEC 1000-4-3: EN61000-4-3: 1996 RF
IEC 1000-4-4: EN61000-4-4: 1994 Fast Transient
IEC 1000-4-5: EN61000-4-5: 1995 Surge
IEC 1000-4-6: EN61000-4-6: 1996 Conducted disturbance
IEC 1000-4-8: EN61000-4-8: 1994 Magnetic field
IEC 1000-4-11: EN61000-4-11: 1994 Dips and Voltage Variations
Yes
Safety:
EN60950; UL & CUL recognized.
Yes
Contact Method Corporate Headquarters
Comtrol Europe
FAQ/Online
Downloads
Web site
Fax
(763) 494-4199
+44 (0) 1 869-323-211
Phone
(763) 494-4100
+44 (0) 1 869-323-220