Execute rocket.exe or start the machine, Follow the remainder of the on-line instructions, Resolving failures – Comtrol ISA User Manual
Page 9: If the diagnostics could not find the card, Technical support, Contacting technical support
RocketPort® ISA Hardware Installation
9 of 9
Use the following procedure to run the diagnostics:
1.
Restart your machine in DOS mode or insert the
diagnostics diskette.
2.
Execute rocket.exe or start the machine.
The diagnostic starts automatically,
3.
Enter the appropriate letter for the base I/O range and
IRQ used for the first card.
Note: Only the first card requires that the I/O address
matches the physical DIP switch setting. For
each subsequent card, select any unused I/O
address available in your system.
4.
Follow the remainder of the on-line instructions.
If the diagnostics did not pass you may want to use the
following discussion to diagnose your problem.
Resolving Failures
If the diagnostics could not find the card:
•
Make sure that you have entered the correct I/O base
address and IRQ.
•
Select a different unused I/O address (also reset the
DIP switch to the new selection).
•
Turn off the power and reseat the card into the slot.
•
Check for proper cable connections.
•
Check for proper installation of the loopback plug.
Try running the diagnostics again. If they fail again, you
may have a bad port.
Technical Support
Comtrol has a staff of support technicians available to help
you. Before you call, please have the following information
available:
Sixth Edition, January 25, 2002
Copyright © 1999 - 2002 Comtrol Corporation
All Rights Reserved.
RocketPort is a registered trademark of the Comtrol
Corporation. Other product and company names
mentioned herein may be the trademarks of their
respective owners.
Comtrol Corporation makes no representations or
warranties with regard to the contents of this reference
card or to the suitability of any Comtrol product for any
particular purpose. Specifications subject to change
without notice. Some software or features may not be
available at the time of publication. Contact your reseller
for current product information.
2000044 Rev. F
Item
Your System Information
Model number
Serial number
Interface type
I/O address and IRQ
Operating system
type and release
Device driver version
PC make, model, and
speed
List other devices in
the PC and their
addresses
Comtrol
Headquarters
Europe
Phone
(763) 494-4100
+44 (0)1869 323220
FAX
(763) 494-4199
+44 (0)1869 323211
Web
support
Web site
FTP site
ftp.comtrol.com