Comtrol RocketPort EXPRESS SMPTE - Manual (Page 25)

RocketPort EXPRESS SMPTE User Guide: 2000482 Rev. B Troubleshooting - 25
Technical Support
Technical Support
Comtrol has a staff of support technicians available to help you. You should review
Before Calling Technical Support on Page 15 before calling Technical Support. If
you call for Technical Support, please have the following information available:
• Model number
• Serial number
• Interface type
• Operating system type, release, and service package, and if Linux, the kernel
version
• Device driver version
• Computer make, model, speed, and single or dual processor
• List other devices in the computer and their addresses
Comtrol Corporate Headquarters
Support http://www.comtrol.com/pub/en/Support
Device drivers ftp://ftp.comtrol.com/html/rp_express_smpte
_drivers.htm
Diagnostic and
Utilities
ftp://ftp.comtrol.com/html/rp_express_smpte_diag.htm
Web site http://www.comtrol.com
Phone 763.494.4100
Downloads ftp://ftp.comtrol.com/html/default.htm