Kenmore 790.3693 - Manual (Page 25)

Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Range is not level. Poor installation. Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling legs at base of range until the rack is level. When range is level,
cooktop may appear out of alignment if countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range. If floor
is sagging or slopping, contact a carpenter to correct the situation.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure
cabinets are square and have sufficient room for range clearance.
Cannot move appliance easily. Appliance
must be accessible for service. Cabinets not square or are built in too tight. Contact a cabinet maker to correct the
problem.
Contact builder or installer to make appliance accessible.
Carpet interferes with range. Provide sufficient space so range can be lifted over
carpet.
Gas line is hard-plumbed. Have a flexible C.S.A international approved metal
appliance connector installed.
Entire range or oven does not operate. Make sure cord/plug is plugged tightly into outlet.
Service wiring is not complete. Call 1-800-4-MY-HOME© (See back cover).
Electrical power outage. Check house lights to be sure. Call your local electric
company for service. Surface burners can be lit manually.
*Oven control beeps and displays any F
code error (for exemple F11) Electronic control has detected a fault condition. Press STOP to clear the display and
stop beeping. Reprogram oven. If fault recurs, record fault number. Press STOP and
call 1-800-4-MY-HOME® for assistance (See back cover).
Oven light does not work. Replace or tighten bulb. See Changing Oven Light section in this Use & Care Guide.
Electrical power outage. Check house lights to be sure. Call your local electric
company for service.
Surface burners do not light. Surface control knob has not been completely turned to LITE. Push in and turn the
surface control knob to LITE until burner ignites and then turn the surface control
knob to the desired flame size.
Burner ports are clogged. Clean burners. See “Cleaning the Burner Grates, Burner
Caps and Burner Heads” under General Cleaning.
Range power is disconnected from outlet. Be sure cord is securely plugged into the
outlet.
Electrical power outage.
Be sure the gas supply to the range is turned “ON”.
Surface burner flame burns half way
around. Burner ports or slots are clogged. With the burner off, use a small-gauge wire or
needle to clean ports or slots.
Moisture is present after cleaning. Lightly fan the flame and allow the burner to
operate until flame is full. Dry the burners thoroughly following instructions under
General Cleaning.
Surface burner flame is orange. Dust particles in main line. Allow the burner to operate a few minutes until flame turns
blue.
Salt air in coastal areas. A slightly orange flame is unavoidable.
Poor baking results. Many factors affect baking results. Make sure the proper rack position is used. Center
food in the oven and space pans to allow air to circulate. Allow the oven to preheat
to the set temperature before placing food in the oven. Try adjusting the recipes’
recommended temperature or baking time. If you feel the oven is too hot or cool, see
“Adjusting your Oven Temperature” section in this Use and Care Guide.
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