AltiGen MAXCS 7.0 Update 1 MaxCommunicator - Manual (Page 63)

MaxCommunicator Manual 57
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Busy Call Handling and No Answer Handling
You can use these options to specify how you want to handle
incoming calls when you’re already on the phone or when you
can’t answer the phone, for example, when you’ve checked
Enable Do Not Disturb.
If you want to use the auto attendant and you don’t know the
number of the phrase or menu you want to use, check with your
system administrator.
Place call in queue is available only if your system administrator
has enabled queuing for you.
Number of Rings Before Forwarding
The Number of Rings Before Forwarding setting pertains to
almost all the options in this screen. It is the number of times the
phone rings before the system forwards the call to an extension,
voice mail, or the auto attendant.
To have MaxCommunicator automatically pick up the call, check
the Enable Automatic Answering after x Seconds check box
and use the arrow keys to choose the number of seconds.
Note: The default setting is 0 seconds. If the duration is set to 0,
all incoming calls will go to connect state right away.
Neither caller nor callee will hear a ring tone.
Call Waiting Options
Call waiting options are available only if the Enable Busy Call
Handling check box has been checked, but this option is available
only for non-workgroup calls.
•
Single Call Waiting—sets up single call waiting. This feature
gives an alert tone (audio beep) to indicate that a call is
waiting. Single Call Waiting must be selected in order to
conference incoming calls.
•
Multiple Call Waiting—enables a “non-workgroup queue” of
multiple calls waiting. You must also select the Place Call In
Queue option under Enable Busy Call Handling to enable
this option. This allows you to transfer or park the current call
before picking up the next call in queue.
•
Live Call Handling—when enabled, allows a caller to hear a
ringback tone when the called party is in voice mail, paging,
transfer, or conference state.