beautypg.com

Upgrade, Chapter 2 – Kofax Communication Server 10.0.0 User Manual

Page 13

background image

Kofax Communication Server Release Notes

13

Chapter 2

Upgrade

This chapter contains additional information about upgrading to Kofax Communication

Server 9.2.0 or later. Please review these instructions carefully.
▪ Before upgrading to a new version of KCS, back up your system using KCS Backup (if you

own this tool).

▪ All KCS components installed on a single computer must be updated together; in the

following order:

1 Server and link components

2 Client components (TCfW)

▪ If you intend to use Unicode:

1 Update all your KCS computers to KCS 9.2.0 or later. You don't have to update all

computers simultaneously.

2 Enable Unicode on all servers using the instruction from the Kofax Communication

Server Unicode Installation Guide.
Once Unicode is enabled on TCOSS, KCS components older than 9.2.0 are no longer

allowed.

▪ If you are using TC/Web:

1 Update the computer with TCOSS first. Update all KCS components.

2 Update the computer with TC/Web and TC/LINK-SM. Update all KCS components.

3 Update any additional computers with KCS components.

▪ If you are not using TC/Web, link computers can be upgraded to KCS 10.0.0 even before

computer with TCOSS (assuming that TCOSS and link are not on the same computer). For

example, you can take advantage of updated TC/LINK-MX7 which supports Exchange

2013 and continue working with TCOSS from KCS 9.1.1.

▪ Running different KCS versions on two different computers is supported, however, it is not

recommended.

▪ If you are using KCS components from two (or more) releases, you will be asked to update

all your KCS components to the latest release (or roll back all KCS components to a single

earlier release) before you can request a Critical-On-Demand hotfix patch.

▪ A release downgrade (rollback to KCS 9.1.1 or earlier) is not possible once Unicode has

been activated in TC/Archive or TCOSS. Same applies to TC/Report and TC/Probe

databases.

Special configurations:
Tandem configuration: The primary master and the secondary master must always use the

same version of KCS. Both must be switched to Unicode simultaneously.

ASP configuration: Only the storage servers need to be updated and switched to Unicode.

The media servers which are running remote fax and telex line are not affected by the

Unicode feature. Both storage and media servers need to be updated in case that the

improved fax header line feature is used.

LCR configuration: The TCOSS nodes of a least cost routing system can be updated one by

one to Unicode. Any mixture of Unicode and non-Unicode nodes using the same code page