Kofax Ascen 7.0 Release Script for Hummingbird DM 5.0-5.1 - Manual (Page 37)

Ascent® 7.0 Release Script for Hummingbird DM 5.0-5.1 Release Notes
Kofax, Inc. 37
Known Problems
This section contains information about known problems with the Ascent 7.0 Release Script for
Hummingbird DM.
Problems When Installing on Windows XP
If you are installing the Ascent 7.0 Release Script for Hummingbird DM on a Windows XP
Professional workstation and you specify a mapped drive, you will receive the following error
message. (SPR 31250)
Error 1904. Module < mapped drive > failed to register. HRESULT –2147467259. Contact
your support personnel.
Workaround: The error message is incorrect and can simply be ignored. Click the Ignore button
and the release script will successfully install and register the release script.
If you click the Abort button, the installation will end. If you click the Retry button, you will
receive the above error message again.
Problems When Uninstalling the Release Script
If you click the Cancel button while you are uninstalling the release script, all the release script
original files will remain properly installed on the system. However, depending on the point
during the uninstallation that the Cancel button is clicked, the release script may be un-registered.
In such a case, once you attempt to log on to the release script, login will fail. (SPR 31221)
Workaround: If this problem occurs, run Repair. Refer to Repairing the Release Script on page 25
for more information. Alternatively, you can re-register the release script in the Release Script
Manager.
Uninstalling the DMRel Folder
Uninstall does not remove the DMRel folder when using Add or Remove Programs utility. If you
want to completely uninstall the DMRel folder from your workstation, you must manually delete
the folder. (SPR 28017)
Blank Passwords are Not Supported
The Hummingbird DM release script does not support using a blank or NULL password when
logging on to the release script. You will receive the following error message when you attempt to
log on to the release script. (SPR 00011363)
The release script could not log you on. Please make sure that your library name, user
name, and password are correct. In addition, make sure that the Caps Lock is not
accidentally turned on.