Windy Nation Solar Panel Charge Controller - Manual (Page 11)

CHC-1224-xx User Manual
Revision 2.0
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• Write: 398 South Kalorama Street, Unit C, Ventura, CA 93001
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5.4 W ARRANTY
Windy Nation warrants that the Power Controller (the “Product”), will be free from manufacturing defects in
materials and workmanship under normal authorized use consistent with product instructions for a period of one
(1) year from the date the original purchaser (“Customer”) receives the Product (the “Warranty Period”). This
warranty extends only to the original purchaser. The Customer’s sole and exclusive remedy and the entire liability
of Windy Nation, its suppliers and affiliates for breach of the warranty is, at Windy Nation’s option, either (i) to
replace the Product (or defective component part(s)) with a new or reconditioned Product (or component part(s));
(ii) to repair the reported problem; or (iii) to refund the purchase price of the Product. Repaired or replaced
products are warranted for the remainder of the original warranty period only. No employee, agent, dealer or other
person is authorized to give any warranties on behalf of Windy Nation not expressly set forth in this limited
warranty.
5.4.1 Restrictions
No warranty will apply if the Product (i) has been altered or modified except by Windy Nation; (ii) has not been
installed, operated, repaired, or maintained in accordance with instructions supplied by Windy Nation; (iii) has
been subjected to abnormal physical, thermal or electrical stress, misuse, negligence, or accident. If Windy Nation
determines that the problem with the Product is not due to a manufacturing defect in Windy Nation’s workmanship
or materials, or otherwise does not qualify for warranty repair, then the Customer will be responsible for the costs
of all necessary repairs and expenses incurred by Windy Nation.
5.4.2 Warranty Claims & Return Procedures
To be eligible for service under this warranty, the Customer must submit a service request within the Warranty
Period by contacting Windy Nation in writing or via email and obtaining a Returned Materials Authorization
(“RMA”) number. This RMA must be obtained before returning any product under this warranty. Notification must
include a description of the alleged defect, the manner in which the Product was used, and the original order
information. Within five (5) business days of the date of notification, Windy Nation will provide the Customer with
an RMA number and the location to which the Customer must return the defective Product. Any Product returned
for warranty service shall be shipped at the expense and risk of the Customer. The Customer must return the
entire Product kit (or, if authorized by Windy Nation, the defective component parts), within fifteen (15) days after
issuance of the RMA number. Windy Nation will be under no obligation to accept any returned Product that does
not have a valid RMA number. Customer’s failure to return the Product within fifteen (15) days of its receipt of an
RMA number may result in cancellation of the RMA. All parts that Windy Nation replaces shall become Windy
Nation’s property on the date Windy Nation ships the repaired Product or part back to the Customer. Windy
Nation will use all reasonable efforts within thirty (30) days of receipt of the defective Product to repair or replace
such Product. If a warranty claim is invalid for any reason, the Customer will be charged at Windy Nation’s then-
current rates for services performed and will be charged for all necessary repairs and expense incurred by Windy
Nation. If Windy Nation determines that a warranty claim is valid, it will ship the repaired or replaced Product to
Customer at Windy Nation’s cost.
5.4.3 Disclaimer
EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH IN THE PREVIOUS PARAGRAPH, WINDY
NATION DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED AND STATUTORY INCLUDING, WITHOUT
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