CA Technologies Agent for IBM R12.5 - Manual (Page 39)

Problems and Solutions
A job from the Informix Backup or Restore Utility is in the job queue, but nothing
is happening
A job from the Informix Backup or Restore Utility is in the job queue,
but nothing is happening.
Reason:
CA ARCserve Backup engine services are not running.
Action:
Using the Server Admin feature, start the CA ARCserve Backup engine
services--Database, Tape, and Job Engines. If you start the engines from any
other location, be sure to start the Database Engine first.
If the Database Engine service is not started first, media information may not
merge properly.
During an Informix restore, CA ARCserve Backup prompts for media that no
longer exists
During an Informix restore, CA ARCserve Backup prompts for media
that no longer exists.
Reason:
The backup history is maintained in Informix in its critical file. During restore,
you may be prompted for specific media that may not exist.
Action:
Find a proper restore scenario based upon your available backup media.
Appendix A: Troubleshooting 39