CA Technologies Agent for IBM R12.5 - Manual (Page 35)

Appendix A: Troubleshooting
The Agent for IBM Informix provides logs for examining backup activities and
lets you to modify settings if you encounter any problems.
This section contains the following topics:
Help on Incomplete Job Information (see page 35)
Enable Debug Mode (see page 36)
Verify the Backup File Location (see page 36)
Problems and Solutions (see page 37)
Error Messages (see page 40)
Help on Incomplete Job Information
If the CA ARCserve Backup Job Status window displays an incomplete backup
or restore job, you can get helpful information in any of the following ways:
■ Activity Logs
Monitor the activity logs XBSA.LOG, DBAIFMX.LOG, and DBABATCH.LOG
for CA ARCserve Backup Agent for IBM Informix activity (located in the
agent home directory)
BAR_informix server name.LOG for ON-Bar activity (located in the
Informix home directory)
■ Debug mode
Enable debug mode (only when instructed to do so by a CA Technical
Support representative) to trace all agent activity found in these files:
XBSA.TRC
DBABATCH.TRC
DBAIFMX.TRC
■ Backup location
Verify the backup location.
Appendix A: Troubleshooting 35