Stowage and features, Features – Mercedes-Benz CLA-Class 2015 User Manual

Page 280

Stolen vehicle recovery service

If your vehicle has been stolen:

Notify the police.

The police will issue a numbered incident

report.

This number will be forwarded to the

Mercedes-Benz Customer Assistance Cen-

ter together with your PIN.

The Mercedes-Benz Customer Assistance

Center then tries to locate the system. The

Mercedes-Benz Customer Assistance Cen-

ter contacts you and the local law enforce-

ment agency if the vehicle is located.
However, only the law enforcement agency

is informed of the location of the vehicle.

If the anti-theft alarm system is activated for

longer than 30 seconds, the Mercedes-Benz

Customer Assistance Center is automatically

notified.

Vehicle Health Check

With the Vehicle Health Check, the Customer

Assistance Center can provide improved sup-

port for problems with your vehicle. During an

existing call, vehicle data is transferred to the

Customer Assistance Center.
The customer service representative can use

the received data to decide what kind of

assistance is required. You are then, for

example, guided to the nearest authorized

Mercedes-Benz Center or a recovery vehicle

is called.
If vehicle data needs to be transferred during

an MB Info call or a Roadside Assistance call,

this is initiated by the Customer Assistance

Center.
The

Roadside Assistance Connected

message appears in the display. If the Vehicle

Health Check can be started, the

Request

for Vehicle Diagnostics Received

Start vehicle diagnostics?

message

appears in the display.

Press the

Yes

button to confirm the mes-

sage.

When the

Vehicle Diagnostics

Please Start Ignition

message

appears: turn the SmartKey to position 2 in

the ignition lock (

page 141).

If the

Please follow the instruc‐

tions received by phone and move

your vehicle to a safe position.

message appears: please follow the

instructions received by phone and move

your vehicle to a safe position.

The message in the display disappears.
The vehicle operating state check begins.

During this procedure, you will see the

Vehicle

Vehicle Diagnostics

Diagnostics Active

Active

message.

If you select

Cancel

, the Vehicle Health

Check is canceled completely.

When the check is complete, the

Sending

vehicle diagnostics data. (Voice

connection may be interrupted dur‐

ing

ing data

data transfer)

transfer)

message appears. The

vehicle data can now be sent.

Press the

button to confirm the mes-

sage.

The voice connection with the Customer

Assistance Center is terminated.
The

Vehicle Diagnostics: Transfer‐

ring Data...

message appears.

The vehicle data is sent to the Customer

Assistance Center.

Depending on what the customer service rep-

resentative agreed with you, the voice con-

nection is re-established after the transfer is

complete. If necessary, you will be contacted

at a later time by another means, e.g. by e-

mail or phone.
Another function of the Vehicle Health Check

is the transfer of service data to the Customer

Assistance Center. If a service is due, the dis-

play shows a message to this effect together

with information about any special offers at

your workshop.
This information can also be called up under

"Owners Online" at http://www.mbusa.com.

278

Features

Stowage

and

features