Canon 380EX - Manual (Page 42)

Troubleshooting Guide
No. Problem Probable Cause Solution Page No,
1 The Speedlite cannot
be detached from the
camera.
The locking collar has
not been loosened
enough to retract the
locking pin.
Loosen the locking
collar completely to
retract the locking pin.
12
2 The flash does not fire
even when the shutter
button is pressed
The Speedlite has not
been mounted properly
on the hot shoe.
Mount the Speedlite
properly and securely
on the camera 12
The hot shoe contacts
are dirty.
The Speedlite's
mounting toot contacts
are dirty.
If the contacts are dirty,
use a clean cloth to
wipe them. 12
3 After turning on the
Speedlite, the pilot lamp
turns off after a while.
If the Speedlite is not
used for 90 sec., the
power turns off
automatically.
Press the shutter button
or press the test firing
button.
13
4 When high-speed sync
was used with the EOS
50,EOS 50E,EOS
ELAN il ,EOS ELAN II
E, the picture was
underexposed.
With high-speed sync,
the Guide No. changes
depending on the sync
speed. A faster sync
speed reduces the flash
range. If the subject is
beyond the flash range,
underexposure results.
Set the shutter speed
so that the desired flash
range is attained.
25
5 The subject looks
blurred in the picture.
If flash is used with
aperture-priority AE in
low-light conditions, a
slow sync speed is set
automatically, A blurred
picture is prone to occur
if the camera is handheld
at a slow shutter speed.
Use a tripod.
36
42