Crestron electronic TPS-IMPC - Manual (Page 15)

Crestron TPS-IMPC Interface Module
TPS-IMPC Troubleshooting (continued)
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Incorrect video
format selection. Select the proper video input
configuration in the touchpanel
configuration SETUP MENU.
Incorrect VT Pro-e
project file loaded. Make sure that video window
object resides in project, re-
compile, and reload.
Video
window on
touchpanel
has no
display.
Damaged
connector pins. Inspect connector pins. If bent,
carefully re-straighten. If
broken, contact Crestron
customer service.
Video colors
are wrong
and/or
moving Touchpanel is set
to auto-detect or S-
video when two
composite signals
are plugged into
the TPS-IMPC. Switch to “composite” video.
Further Inquiries
If after reviewing this Operations Guide, you cannot locate specific
information or have questions, please take advantage of Crestron's award
winning customer service team by calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876].
• In Europe, call Crestron International at +32-15-50-99-50.
• In Asia, call Crestron Asia at +852-2341-2016.
• In Latin America, call Crestron Latin America at
+5255-5093-2160.
• In Australia and New Zealand, call Crestron Control Solutions
at +61-2-9737-8203.
Operations Guide - DOC. 6162 Interface Module: TPS-IMPC • 11