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Contacting dell, Solved the problem, see "contacting – Dell Studio 1536 (Mid 2008) User Manual

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Getting Help

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE:

If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, Contacting Dell techsheet,
or Dell product catalog.

Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:

1 Visit support.dell.com.
2 Verify your country or region in the Choose A Country/Region drop-down

menu at the bottom of the page.

3 Click Contact Us on the left side of the page.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.