Dell Latitude X1 - Manual (Page 64)

A solid blue screen appears
Other software problems
Memory Problems
Fill out the Diagnostics Checklist as you complete these checks.
Network Problems
Fill out the Diagnostics Checklist as you complete these checks.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Check the software documentation or contact the software manufacturer for troubleshooting information —
l Ensure that the program is compatible with the operating system installed on your computer.
l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation
for information.
l Ensure that the program is installed and configured properly.
l Verify that the device drivers do not conflict with the program.
l If necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, or CDs
Save and close any open files or programs and shut down your computer through the Start menu
Scan the computer for spyware — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or
you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes
anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.
Run the Dell Diagnostics — If all tests run successfully, the error condition is related to a software problem.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
If you receive an insufficient memory message —
l Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
l See the software documentation for minimum memory requirements. Run the Using the Dell Diagnostics .
If you experience other memory problems —
l Run the Using the Dell Diagnostics .
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Check the network cable connector — Ensure that the network cable is firmly inserted into both the network connector on the back of the