Dell Venue 8 Pro - Manual (Page 32)

32 | Troubleshooting
System problem
Problems Possible causes Possible solutions
Tablet does not turn on The battery is
completely discharged. 1 Charge the tablet for
at least 4 hours.
2 Press and hold the
power button for
2 seconds.
Tablet does not turn off Press and hold the power
button for 10 seconds
to perform a hard shut
down.
Tablet locks up Press and hold the power
button for 10 seconds
to perform a hard shut
down.
Tablet is not responding
or behaving unexpectedly 1 Reboot the tablet.
See Turning Off Your
Tablet and Turning On
Your Tablet .
2 Refresh the tablet. See
Reset your tablet .
3 Contact Dell’s support
service. See
dell.com/support .
Tablet cannot boot into
Windows Contact Dell’s support
service. See
dell.com/support .
Software or feature is not
working as expected Software updates may
have been downloaded
in the background.
Restart your tablet
(Swipe‑in from the right
edge of the display to
access Charms and touch
Settings
→ Power→
Restart).