Returning items for repair under, Warranty or for credit – Dell Inspiron 13 (N3010, Mid 2010) User Manual

Page 69

Getting Help

Returning Items for Repair

Under Warranty or for Credit

Prepare all items being returned, whether for

repair or credit, as follows:

NOTE: Before you return the product to

Dell, make sure to back up any data on the

hard drive(s) and on any other storage

device in the product. Remove any and

all confidential, proprietary and personal

information, as well as removable media,

such as CDs and media cards. Dell is not

responsible for any of your confidential,

proprietary or personal information; lost

or corrupted data; or damaged or lost

removable media that may be included with

your return.

Call Dell to obtain a Return Material

Authorization Number, and write it clearly

and prominently on the outside of the box.

For the telephone number to call your region,

Include a copy of the invoice and a letter

describing the reason for the return.
Include a copy of the Diagnostics Checklist (see

the tests that you have run and any error

messages reported by the Dell Diagnostics

(see “Dell Diagnostics” on page 51).
Include any accessories that belong with the

item(s) being returned (power cables, software,

guides, and so on) if the return is for credit.
Pack the equipment to be returned in the

original (or equivalent) packing materials.

NOTE: You are responsible for paying

shipping expenses. You are also

responsible for insuring any product

returned, and you assume the risk of loss

during shipment to Dell. Collect On Delivery

(C.O.D.) packages are not accepted.
NOTE: Returns that are missing any of the

preceding requirements will be refused at

Dell’s receiving dock and returned to you.