Dell Venue 8 Pro (3845, Late 2014) - Manual (Page 30)

30 | Troubleshooting
System problem
Problems Possible causes Possible solutions
Tablet does not turn
on The battery is
completely discharged. 1 Charge the tablet for at
least 4 hours.
2 Press and hold the power
button for 2 seconds.
Tablet does not turn
off Press and hold the power
button for 10 seconds to
forcefully turn off the tablet.
Tablet locks up Press and hold the power
button for 10 seconds to
forcefully turn off the tablet.
Tablet is not
responding or behaving
unexpectedly 1 Restart the tablet. See
“Turning Off Your Tablet”
and
“Turning On Your Tablet”.
2 Refresh the tablet. See
“Refreshing Your Tablet”.
3 If the issue is unresolved,
contact Dell’s support
service. Go to
dell.com/support.
Tablet cannot boot
into Windows Contact Dell’s support
service. Go to
dell.com/support.
Software or feature
is not working as
expected Software updates may have
been downloaded in the
background. Restart your
tablet (swipe in from the
right‑edge of the display to
access the charms and touch
Settings
→ Power→
Restart).