Dell Dimension E521 - Manual (Page 45)

Solving Problems
45
Scanner Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE:
If you need technical assistance for your scanner, contact the scanner’s manufacturer.
V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
3 Click Properties and click the Ports tab. Ensure that the Print to the following port(s): setting is USB.
R EINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.
C HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and
troubleshooting information.
U NLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.
R ESTART THE COMPUTER AND TRY THE SCANNER AGAIN
C HECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
V ERIFY THAT THE SCANNER IS RECOGNIZED BY M ICROSOFT W INDOWS —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
R EINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.
book.book Page 45 Monday, July 23, 2007 3:47 PM