Dell Latitude D820 - Manual (Page 22)

l Use the Service Tag to identify your computer when you use
support.dell.com or contact support. It is recommended that you
keep a copy of the Service Tag in a secure location in case your
computer is lost or stolen.
l Enter the Express Service Code to direct your call when
contacting technical support.
l Solutions — Troubleshooting hints and tips, articles from technicians, and
online courses, frequently asked questions
l Community — Online discussion with other Dell customers
l Upgrades — Upgrade information for components, such as memory, the hard
drive, and the operating system
l Customer Care — Contact information, service call and order status,
warranty, and repair information
l Service and support — Service call status and support history, service
contract, online discussions with technical support
l Reference — Computer documentation, details on my computer
configuration, product specifications, and white papers
l Downloads — Certified drivers, patches, and software updates
l Notebook System Software (NSS)— If you reinstall the operating system for
your computer, you should also reinstall the NSS utility. NSS provides critical
updates for your operating system and support for Dell™ 3.5
-inch USB floppy
drives, Intel® Pentium® M processors, optical drives, and USB devices. NSS
is necessary for correct operation of your Dell computer. The software
automatically detects your computer and operating system and installs the
updates appropriate for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support site.
NOTE: Corporate, government, and education customers can also use
the customized Dell Premier Support website at
premier.support.dell.com.
To download Notebook System Software:
1. Go to support.dell.com® Downloads.
2. Enter your Service Tag or product model.
3. In the Download Category drop-down menu, click All.
4. Select the operating system and operating system language for
your computer, and click Submit.
5. Under Select a Device, scroll to System and Configuration
Utilities, and click Dell Notebook System Software.
l Service call status and support history
l Top technical issues for my computer
l Frequently asked questions
l File downloads
l Details on my computer configuration
l Service contract for my computer
Dell Premier Support Website — premier.support.dell.com
The Dell Premier Support website is customized for corporate,
government, and education customers. This website may not be
available in all regions.
l How to use Windows XP
l How to work with programs and files
l How to personalize my desktop
Windows Help and Support Center
1. Click Start® Help and Support.
2. Type a word or phrase that describes your problem and click the
arrow icon.
3. Click the topic that describes your problem.
4. Follow the instructions on the screen.
l Information on network activity, the Power Management Wizard, hotkeys,
and other items controlled by Dell QuickSet
Dell QuickSet Help
To view Dell QuickSet Help, right-click the icon in the Microsoft®
Windows® taskbar.
For more information on Dell QuickSet, see Dell™ QuickSet .
l How to reinstall my operating system Operating System CD
NOTE: The Operating System CD may be optional and may not ship with
your computer.
The operating system is already installed on your computer. To reinstall
your operating system, use the optional Operating System CD (see
Restoring Your Operating System .)
After you reinstall your operating system, use the Drivers and Utilities
CD (ResourceCD) to reinstall drivers for the devices that came with your
computer.