Cabletron Systems EMM-E6 - Manual (Page 12)

Chapter 1: Introduction
1-4 EMM-E6 Installation Guide
1.4 RELATED DOCUMENTS
Use the following manuals to supplement the procedures and other
technical data provided in this manual. This manual references procedures
in these manuals, where appropriate, but does not repeat them.
Cabletron Systems MMAC Overview and Setup Guide
Cabletron Systems EMM-E6 Local Management Guide
Cabletron Systems SPECTRUM Element Manager User’s Guide
1.5 GETTING HELP
If you need additional support related to this device, or if you have any
questions, comments, or suggestions concerning this manual, contact
Cabletron Systems Technical Support:
By phone (603) 332-9400
Monday – Friday; 8
A . M . – 8 P . M . Eastern Time
By CompuServe GO CTRON from any ! prompt
By Internet mail [email protected]
By FTP ctron.com (134.141.197.25)
Login anonymous
Password your email address
Before calling Cabletron Systems Technical Support, have the following
information ready:
• A description of the failure
• A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The serial and revision numbers of all Cabletron Systems products in
the network
• The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers.
ICH1Book Page 4 Tuesday, August 6, 1996 3:06 PM