FORD 2013 Explorer v.2 - Manual (Page 459)

Phone issues
Issue Possible
Cause(s)
Possible Solution(s)
I’m having trouble
connecting my
phone to SYNC.
• This is a
phone-dependent
feature, OR
• Possible phone
malfunction. • Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
• Check the security and “auto
accept/prompt always”’ settings
relative to the SYNC Bluetooth
connection on your phone.
• Update your device’s software
firmware.
• Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.
• This is a
phone-dependent
feature, OR
• Possible phone
malfunction. • Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
SYNC
ா
459
2013 Explorer (exp)
Owners Guide gf, 2nd Printing
USA (fus)