FORD 2013 C-MAX Hybrid v.3 - Manual (Page 428)

Voice Command Issues
Issue Possible
Cause(s)
Possible Solution(s)
SYNC does not
understand what
I am saying.
• You may be
using the wrong
voice commands,
OR
• You may be
speaking too soon
or at the wrong
time. • Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
• Be aware that SYNC’s
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
SYNC does not
understand the
name of a song or
artist.
• You may be
using the wrong
voice commands,
OR
• You may not be
saying the name
exactly as it is
saved, OR
• The system
may not be
reading the name
the same way you
are saying it. • Review the media voice
commands at the beginning of
the media section.
• Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
• Make sure you are saying
the complete title, such as
“California remix featuring
Jennifer Nettles”.
• If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
• Do not use special characters
in the title as the system does
not recognize them.
SYNC® 427
2013 C-Max Full Hybrid (34h)
Owners Guide gf, 3rd Printing, January 2013
USA (fus)