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Customer relations, Service request – BMW 128i Convertible 2011 User Manual

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Using BMW Search

To select and display content:

>

Turn the controller to highlight an element.

>

Press the controller to display an element.

Opening the start page

1.

Open "Options".

2.

"Display start page"

Loading a new page

1.

Open "Options".

2.

"Reload"

Canceling

1.

Open "Options".

2.

"Cancel loading"

Customer Relations

At a glance

Contact Customer Relations for information on
all aspects of your vehicle.

Calling Customer Relations

Vehicle equipped with BMW Assist or
BMW TeleService

1.

"BMW Assist"

2.

"Customer Relations"

3.

"Start service"

A voice connection is established to Customer
Relations.

Vehicle not equipped with BMW Assist
or BMW TeleService

1.

"BMW Assist"

2.

"Customer Relations"

The Customer Relations phone number is dis-
played. If the vehicle is equipped with the
mobile phone preparation package, a voice
connection is established.

Service Request*

At a glance

You can send a request to your BMW center to
arrange a service appointment. The TeleSer-
vice data is transmitted during a Service
Request. If possible, your BMW center will
establish contact with you.

Starting a Service Request

1.

"BMW Assist"

2.

"Service Request"

3.

"Start service"

Online Edition for Part no. 01 41 2 604 129 - © 02/10 BMW AG