Dogtra YS300 - Manual (Page 12)

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WARRANTY AND REPAIR
1-Year Comprehensive Warranty
Dogtra Company provides the original purchaser with a 1-YEAR WARRANTY
for the iQ Series, EF 3000 Gold, RR Deluxe, YS300, and YS500. The warranty
begins from the date of purchase. For the first year, coverage is for Parts, Labor,
and Accessories.
After the first year, the cost of Parts, Accessories, Labor fees, and Shipping fees
incurred are the customer’s responsibility. Labor fees will be variable
depending on the extent of the work required.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to initiate
repair work under warranty. To register your Dogtra product, log onto our
website at www.dogtra.com, click on the warranty registration link, and fill out
the required information. Registration must be completed within 30 days of
purchase. If you do not have access to a computer, you can call our toll free
number at 1-888-811-9111, and one of our customer service representatives will
register the product for you. If you were unable to register your product within
30 days of purchase, we will accept all products for repair with a proof of
purchase. We strongly recommend keeping the original receipt. If your product
is not registered and a proof of purchase is not available at the time of service,
Dogtra will estimate the age of the unit by the serial number. Serial number
estimates can differ from the actual purchase date. A serial number estimate is
the only method of determining an approximate date of purchase without
product registration or a proof of purchase.
Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have been bought
secondhand or as a resold product.
Dogtra DOES NOT replace defective units or provide refunds for products
purchased from us after 30 days from the date of purchase.
Dogtra DOES NOT cover the cost of shipping outside of the Continental United
States.
Issues of replacement and refunds on units purchased less than 30 days from an
authorized dealer must be addressed to the dealer directly. If the products
purchased from an authorized dealer are after 30 days from the date of purchase,
please send the units to Dogtra for service and repair.
Dogtra DOES NOT cover the cost of repairs and replacements due to misuse by
the owner or dog, improper maintenance, and/or lost units. Any water damage
on the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP series,
WARRANTY AND REPAIR
23
WARRANTY AND REPAIR
The diagrams and representations in the manual may differ slightly from the
actual product depending on the model type.
1400NCP Series, 1500NCP Series, and iQ, and the Water Resistant Receivers
of the RRS, RRD, and RR Deluxe, will not be covered. All replacement costs
for either the transmitter or receiver will be the owner’s responsibility.
The warranty is void if the unit has been altered or an unauthorized person has
damaged the unit while attempting repair work.
Battery replacement by the customer during the first year of the 1-Year
Comprehensive Warranty is not recommended. If the customer chooses to
replace the batteries, any damage to the unit during the change-out by the
owner will void the warranty.
The removal of serial numbers from any Dogtra prodcuts will void the
warranty.
Dogtra reserves the right to retain and discard any parts or accessories that have
been found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Trouble Shooting Guide” in
the Owner’s Manual and call customer service at 1-888-811-9111, for technical
support, before sending it to Dogtra for Service.
The cost of shipping products under warranty back to Dogtra is the customer’s
responsibility. Dogtra is not responsible for units damaged or lost in transition
to Dogtra. Dogtra is not responsible for loss of training time or inconvenience
while the unit is in for repair work. Dogtra does not provide loaner units or any
form of compensation during the repair period.
A copy of the sales receipt showing the purchase date may be required before
warranty work is initiated.
Please include a brief explanation outlining the problem and include your name,
address, city/state/zip code, daytime phone number, evening phone number, and
email address. Or you can visit our website at www.dogtra.com for a service
request form. If the repair costs are not covered under warranty, we will call
you for payment information and authorization. For any questions concerning
your Dogtra products, call us toll free at 1-888-811-9111, M-F 8:30AM -
4:00PM, Pacific Standard Time, or email us at [email protected] for specific
repair inquiries.
A self-addressed stamped envelope should be sent to :
Dogtra Company / Repairs
22912 Lockness Avenue
Torrance, CA 90501
U.S.A.