Dogtra iQ Plus - Manual (Page 16)

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maintenance, and/or lost units. Any water damage on the
Water Resistant Handheld Transmitters will not be covered.
All replacement costs for either the handheld transmitter or
receiver/collar will be the owner’s responsibility.
The warranty is void if the unit has been altered or an
unauthorized person has damaged the unit while attempting
repair work.
The removal of serial numbers from any iQ Pet products will
void the warranty.
iQ Pet reserves the right to retain and discard any parts or
accessories that have been found damaged upon replacement
and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Trouble
Shooting Guide” in the Owner’s Manual and call customer
service at 1-888-811-9111, for technical support, before
sending it to iQ Pet for Service.
The cost of shipping products under warranty back to iQ Pet
is the customer’s responsibility. iQ Pet is not responsible for
units damaged or lost in transition to iQ Pet. iQ Pet is not
responsible for loss of training time or inconvenience while
the unit is in for repair work. iQ Pet does not provide loaner
units or any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date may
be required before warranty work is initiated.
Please include a brief explanation outlining the problem
and include your name, address, city/state/zip code, daytime
phone number, evening phone number, and email address.
Or you can visit our website at www.iqpetcollar.com for
a service request form. If the repair costs are not covered
under warranty, we will call you for payment information
and authorization. For any questions concerning your iQ Pet
products, call us toll free at 1-888-811-9111, M-F 8:30AM
- 4:00PM, Pacific Standard Time, or email us at repair@
iqpetcollar.comIRUVSHFL¿FUHSDLULQTXLULHV
Send repair units to:
iQ Pet / Repairs
22912 Lockness Avenue,
Torrance, CA 90501
U.S.A.
Warranty and repair information
22912 Lockness Avenue,
Torrance, CA 90501
U.S.A.
Tel: 310-534-0101
Fax: 310-534-9111
Toll free: 1-888-811-9111
Email: [email protected]
Website: www.iqpetcollar.com
by Dogtra Company