Dogtra iQ Plus - Manual (Page 15)

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4. My units are not holding a charge.
- The charging pin may be damaged. A
metal pin inside the charging port should
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the pin is wobbling, broken or missing,
you will need to send the unit in to the
Repair Dept. The charging port must be
clean prior to charging, clean the dirt out
with a cotton swab and some rubbing
alcohol. If the dog is in salt-water, be
sure to rinse the receiver/collar and
charging port with clean water.
- For iQ Pet units over two years old from
the purchase date, the batteries may need
to be replaced. You can replace them
yourself by contacting iQ Pet. Damages
incurred to the unit due to improper
battery installation are not covered
under any warranty. iQ Pet strongly
recommends sending the unit in for
inspection.
5. My dog has skin irritation.
- This may be due to the contact points. If
your dog exhibits signs of skin irritation,
consult with a veterinarian. Once the
dog’s skin returns to a normal condition,
continue to use the receiver/collar and
check your dog’s neck each time you use
the unit.
Troubleshooting Guide
WARRANTY AND REPAIR
INFORMATION
1-Year Comprehensive Warranty
iQ Pet provides the original purchaser with a 1-YEAR
WARRANTY for all products in the iQ Pet Series. The
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year, the cost of Parts, Accessories, Labor fees, and Shipping
fees incurred are the customer’s responsibility. Labor
fees will be variable depending on the extent of the work
required.
To Qualify for the iQ Pet Warranty
All products must be registered and/or a proof of purchase
is required to initiate repair work under warranty. To register
your iQ Pet product, log onto our website at www.iqpetcollar.
com, click on the warranty registration link, and fill out
the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a
computer, you can call our toll free number at 1-888-811-
9111, and one of our customer service representatives will
register the product for you. If you were unable to register
your product within 30 days of purchase, we will accept all
products for repair with a proof of purchase. We strongly
recommend keeping the original receipt. If your product is
not registered and a proof of purchase is not available at the
time of service, iQ Pet will estimate the age of the unit by
the serial number. Serial number estimates can differ from
the actual purchase date. A serial number estimate is the only
method of determining an approximate date of purchase
without product registration or a proof of purchase.
Not Covered Under Warranty
iQ Pet DOES NOT offer warranty for products that have
been bought secondhand or as a resold product.
iQ Pet DOES NOT replace defective units or provide
refunds for products purchased from us after 30 days from
the date of purchase.
iQ Pet DOES NOT cover the cost of shipping outside of the
Continental United States.
Issues of replacement and refunds on units purchased less
than 30 days from an authorized dealer must be addressed
to the dealer directly. If the products purchased from an
authorized dealer are after 30 days from the date of purchase,
please send the units to iQ Pet for service and repair.
iQ Pet DOES NOT cover the cost of repairs and
replacements due to misuse by the owner or dog, improper
Warranty and repair information