Dogtra iQ Plus - Manual (Page 14)

24 25
Troubleshooting Guide
1. My dog is not reacting to the receiver/
collar.
- Make sure the receiver/collar is turned
on. Place the two red dots together to
activate the receiver/collar.
- Be sure the collar strap is tight enough
so both contact points are touching the
dog’s skin.
- The contact points may be too short for
your dog’s thick or long coat. To place
an order for longer contact points, please
call 1-888-811-9111. If you are already
using longer contact points, you might
need to trim down the hair on the dog’s
neck, so both contact points are touching
the skin.
- The intensity level may be too low for your
GRJ.HHSLQFUHDVLQJWKHVWLPXODWLRQ
until the dog responds usually by neck
movement, head shaking, looking over
his shoulder, etc (response may be very
subtle so pay attention.).
2. The LED indicator light comes on, but
I do not feel any stimulation.
- Your tolerance may be higher than your
dog’s. You may need to try the unit on
\RXU¿QJHUWLSVZKHUHVHQVLWLYLW\LVKLJKHU
Troubleshooting Guide
and/or increase the stimulation level. Be
sure both contact points are touching
ERWKRI\RXU¿QJHUWLSV
- The battery may be low, check the LED
light for battery life.
- If you have a full charge, and you have
done all of the above, your unit may
need to be serviced. Please contact
Customer Service at info@iqpetcollar.
com or 1-888-811-9111.
3. The handheld transmitter has no
range, or stimulation is less when the
dog is farther away.
- Check to see if your fingers are
touching the antenna as the range may
substantially decrease.
- The range indicated on the unit’s box
is for flat terrain (line of sight). Heavy
brush, trees, hills or moisture will affect
the range of your unit. For best range,
hold the handheld transmitter vertically
above your head, and/or try moving to
higher ground.
- Any electrical conductors will affect the
range, such as cars, chain-link dog runs,
metal buildings, and radio towers. For
best results, operate away from these
structures.
Troubleshooting Guide