Dell technical update service – Dell OptiPlex 760 User Manual
Page 49
Troubleshooting
49
1 Click Start→ All Programs→ Accessories→ Program Compatibility
Wizard
→ Next.
2 Follow the instructions on the screen.
A solid blue screen appears
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 6 seconds (until the computer turns off), and then restart your
computer.
Other software problems
C
HECK
THE
SOFTWARE
DOCUMENTATION
OR
CONTACT
THE
SOFTWARE
MANUFACTURER
FOR
TROUBLESHOOTING
INFORMATION
—
•
Ensure that the program is compatible with the operating system installed
on your computer.
•
Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
•
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
Dell Technical Update Service
•
The Dell Technical Update service provides proactive e-mail
notification of software and hardware updates for your computer.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate.
book.book Page 49 Friday, October 17, 2008 4:02 PM