Apricorn EZ Upgrade - Universal Hard Drive Upgrade Kit - Manual (Page 18)

34 35 www.apricorn.com www.apricorn.com
SafeRescue) with the help of special data recovery strategies within a
proper troubleshooting run. During the troubleshooting run, the number of
the indicated write errors can decrease according to the areas on the target
medium, which could be recovered.
Verification errors
When the option Verifying is activated, EZ Gig III executes a verification
run after the copying process. A verification error is counted if the data of
two sectors on source and target do not correspond. Furthermore, read
errors, which occur during the verification run in one or both of the areas
to be compared, are also counted as verification errors. Therefore, the
number of verification errors gives you absolute information on how exactly
source and target correspond to each other after the copying process. In
case of an error-free copying process, EZ Gig III should not report any
verification errors and signalize a 100% conformity of source and target.
Contacting Technical Support
Apricorn provides the following helpful resources for you:
1. EZ Upgrade User’s Guide and Quick Start Guide
2. Apricorn’s Website (http://www.apricorn.com)
This gives you the ability to check for up-to-date information.
3. E-mail us at [email protected].
4. Or call the Technical Support Department at 1-800-458-5448.
Apricorn’s Technical Support Specialists are available from 8:00 a.m.
to 5:00 p.m., Pacific Standard Time from Monday through Friday.
RMA Policy
An RMA (Return Merchandise Authorization) tracking number must be issued
by Apricorn. If you need to return or replace your upgrade kit, Apricorn
requires that you perform the following steps:
1. Find your original receipt.
2. Simply call Apricorn’s technical support department with your upgrade kit
part number and a description of the problem(s) you are experiencing.
3. If the Apricorn representative finds cause for a return, they will issue an
RMA number. Please write this number down.
4. Fill out an RMA authorization form with your package. The RMA form is
available on-line at http://www.apricorn.com/support/rma.php.
5. Please send the prepaid package including RMA form and receipt to the
following address, make sure the RMA# is written on the exterior of the
package:
Apricorn
RMA#: __________
12191 Kirkham Road
Poway, CA 92064
The purchaser shall be responsible for any loss or damage to the returned
product until it is received by Apricorn. Purchaser should consider obtaining
insurance with respect to shipping the product.