Blizzard Lighting AutoBahn 8 - Manual (Page 12)

Page 12
AutoBahn™ 8 User Manual - Rev. A (c) 2014 Blizzard Lighting, LLC
keeping Your AutoBahn™ 8 As Good As New
The fixture you’ve received is a rugged, tough piece of pro lighting equip-
ment, and as long as you take care of it, it will take care of you. That said, like
anything, you’ll need to take care of it if you want it to operate as designed.
You should absolutely keep the unit clean, especially if you are using it in an
environment with a lot of dust, fog, haze, wild animals, wild teenagers or spilled
drinks.
In transit, keep the unit in cases. You wouldn’t throw a prized guitar, drumset,
or other piece of expensive gear into a gear trailer without a case, and similarly,
you shouldn’t even think about doing it with your shiny DMX/ArtNet Interface.
Common sense and taking care of it will be the single biggest thing you can do
to keep it running at peak performance and let you worry about designing a
great light show, putting on a great concert, or maximizing your client’s satis-
faction and “wow factor.” That’s what it’s all about, after all!
Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry
about sending a defective unit back, or sending a unit in for service. But, like
any complex piece of equipment designed and built by humans, once in a while,
something doesn’t go as planned. If you find yourself with a unit that isn’t be-
having like a good little electronic device should, you’ll need to obtain a Return
Authorization (RA).
Don’t worry, this is easy. Just send an email to [email protected],
and we’ll issue you an RA. Then, you’ll need to send the unit to us using a
trackable, pre-paid freight method. We suggest using USPS Priority or UPS.
Make sure you carefully pack the fixture for transit, and whenever possible, use
the original box & packing for shipping.
When returning your device for service, be sure to include the following:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
We will, at our discretion, repair or replace the unit. Please remember that any
shipping damage which occurs in transit to us is the customer’s responsibility,
so pack it well!
Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and
must be reported to the carrier immediately upon receipt of the items.
Claims must be made within seven (7) days of receipt.