Blizzard Lighting KLIMATEKONTROL DMX Controller User Manual

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KLIMATEKONTROL Manual Rev A.

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4.2 Keeping Your KLIMATEKONTROL As Good As New

The KLIMATEKONTROL you’ve received is a rugged, tough piece of pro light-

ing equipment, and as long as you take care of it, it will take care of you.

That said, like anything, you’ll need to take care of it if you want it to operate

as designed. You should absolutely keep the fi xture clean, especially if you

are using it in an environment with a lot of dust, fog, haze, wild animals, wild

teenagers or spilled drinks.

Cleaning the surface routinely with a suitable cleaner is useful for keeping the

faders clean and in good operating condition.

In transit, keep the fi xtures in cases. You wouldn’t throw a prized guitar,

drumset, or other piece of expensive gear into a gear trailer without a case,

and similarly, you shouldn’t even think about doing it with your shiny new

light fi xtures.

Common sense and taking care of your fi xtures will be the single biggest

thing you can do to keep them running at peak performance and let you

worry about designing a great light show, putting on a great concert, or

maximizing your client’s satisfaction and “wow factor.” That’s what it’s all

about, after all!

4.3 Returns (Gasp!)

We’ve taken a lot of precautions to make sure you never even have to worry

about sending a defective unit back, or sending a unit in for service. But,

like any complex piece of equipment designed and built by humans, once in

a while, something doesn’t go as planned. If you fi nd yourself with a fi xture

that isn’t behaving like a good little fi xture should, you’ll need to obtain a

Return Authorization (RA).

Don’t worry, this is easy. Just send an e-mail to support@blizzardlighting.

com, and we’ll issue you an RA. Then, you’ll need to send the unit to us

using a trackable, pre-paid freight method. We suggest using USPS Priority

or UPS. Make sure you carefully pack the fi xture for transit, and whenever

possible, use the original box & packing for shipping.

When returning your fi xture for service, be sure to include the following:

1.) Your contact information (Name, Address, Phone Number, Email

address).

2.) The RA# issued to you

3.) A brief description of the problem/symptoms.

We will, at our discretion, repair or replace the fi xture. Please remember that

any shipping damage which occurs in transit to us is the customer’s responsi-

bility, so pack it well!

4.4 Shipping Issues

Damage incurred in shipping is the responsibility of the shipper,

and must be reported to the carrier immediately upon receipt of the

items. Claims must be made within seven (7) days of receipt.