Common error messages, Installing, partitioning, and formatting the drive – Western Digital WD Elements Play User Manual User Manual
Page 53
WD ELEMENTS PLAY MULTIMEDIA DRIVE
USER MANUAL
SYSTEM MAINTENANCE – 49
Common Error Messages
Installing, Partitioning, and Formatting the Drive
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger
than 32 GB in Windows; however, Windows users can overcome these file size limitations by
formatting the drive to NTFS using the Disk Management utility. See answer ID 1287 at
and article IDs 314463 and 184006 at
http://support.microsoft.com
for
further details. To create partitions larger than 32 GB in FAT32 when reformatting the drive, download
the External USB/FireWire FAT32 Formatting Utility from
http://support.wdc.com/download
.
If this message appears
Perform this action
HOME
No storage present.
Attach the USB device that contains your media files.
Unrecognized storage.
The USB device model is not supported. Use another
USB device.
Question XX: WD USB HDD
Trouble Shooting
This indicates a system diagnostic failure. Contact WD
Technical Support for assistance.
CONTENT PLAYBACK
The video is out of supported
resolution.
WD TV multimedia drive only decodes in standard
definition resolution of up to 576.
1.
Resample the video to the supported resolution.
See “Supported Media File Formats” on page 52.
Unable to play the selected file. Please
recreate the file by using media editing
software.
1.
Eject and disconnect the USB device from the
multimedia drive.
2.
Connect the USB device to your computer and
make sure the file format is correct.
You can use media editing software to recreate the
file in a compatible format.
3.
Attach the USB device to the multimedia drive
again.
How to
Answer ID
Install, partition, and format the drive in Windows XP and Vista
3865
Install, partition, and format the drive to Mac OS X 10.4.11 and 10.5+
3865
Reformat from Mac GPT to Windows XP NTFS
3645
Reformat the drive from Mac GPT to Windows Vista NTFS format
3647
Format the drive to the FAT32 file system*
1364
Use the drive on a Mac and a PC simultaneously
291