Technical support, Care and cleaning – UVP ChemiDoc-It TS2 Imagers User Manual
Page 25
GelDoc-It
TS2
and ChemiDoc-It
TS2
Imagers
25
Inspect the thin wire within each glass fuse to see if there is a break in the wire. If so, replace the
fuse(s). If fuses are blowing repeatedly, contact UVP Technical Support for additional
troubleshooting.
Transilluminator Will Not Turn On
1. In addition to turning on “UV transillumination” in the Lighting and Filters menu within the TS2
Software, the transilluminator itself has a power switch. Make sure that the green transilluminator
power switch, located on the front of the transilluminator, is in the ON position.
2. For UV protection and to extend the life of the UV transilluminator, the system incorporates a
customizable transilluminator shutoff timer built into the software. For additional information, refer to
the TS2 Software User Manual included with the system or available online at
Error Messages Appear on the Screen
1. An error message that is related to the TS2 software interface or Microsoft Windows may appear
on the screen. If the message is related to Microsoft Windows, such as a reminder to activate or
update the copy of Windows, please contact your system administrator for assistance.
2. If an error message appears repeatedly and your system administrator does not recognize it as a
Microsoft Windows error, contact UVP Technical Support for further assistance.
Care and Cleaning
Use only mild soap or detergent solution for cleaning. Do NOT use oil- or petroleum-based cleaners for the
cabinet. Ensure that the system is turned OFF and unplugged during cleaning.
Technical Support
UVP offers free lifetime technical support on all of its products and software. Should you have any questions
regarding the product’s use, operation or repair, contact UVP’s offices at the locations below, or visit
If you are in North America, South
America, East Asia or Australia:
If you are in Europe, Africa, the
Middle East of Western Asia:
Call (800) 452-6788 or (909) 946-
3197, and ask for Customer Service
during regular business days, between
7:00 am and 5:00 pm, PST.
Call +44(0) 1223-420022, and ask for
Customer Service during regular
business days between 9:00 am and
5:30 pm.
E-mail your message to:
E-mail your message to: [email protected]
Fax Customer Service, and send it to
(909) 946-3597
Fax Customer Service, and send it to:
+44(0) 1223-420561
Write to: UVP, LLC 2066 W. 11
th
Street, Upland, CA 91786 USA
Write to: Ultra-Violet Products Ltd
Unit 1, Trinity Hall Farm Estate, Nuffield
Road, Cambridge CB4 1TG UK
GelDoc-It, ChemiDoc-It, VisionWorks and FirstLight are registered trademarks of UVP, LLC.
BioChemi, BioLite and Visi-Blue are trademarks of UVP, LLC.
All other trademarks are the property of their respective owners.