RaySafe i2 Dose Viewer - Manual (Page 21)

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RaySafe i2 dose viewer user manual – troubleshooting
tRoUbleSHootIng
doSe vIeweR And CRAdle
Table 7. Dose viewer and cradle troubleshooting
pROblEm sOlUTION
the dosimeter does not appear
in dose viewer Check that the dosimeter is correctly fitted into the cradle
dose viewer does not detect
the cradle • Check the USb connection between the cradle and the computer.
• Install the cradle driver manually. All the driver files are located on
the installation Cd in the folder “Cradledriver”. these files are also
copied to the application installation folder when dose viewer is
installed. when windows detect a connected cradle and the dialog
about driver installation is displayed, select to use the driver files
located on the Cd or in the application installation folder.
I have forgotten my password Contact your local administrator, who will have to re-install the software
SyStem ReqUIRementS
dose viewer has the following system requirements:
• operating systems: windows 7, windows vista or windows XP
• .net 3.0
• At least one USb port available
• At least 1 gb of system memory available
• At least 1 gb of hard disk space available
• Recommended screen resolution at least 1024 x 768