BT In Touch 2000 - Manual (Page 97)

97
Help
and
advice
BT In Touch 2000 User Phone will continue to
dial the next emergency contact number.
Someone else is using the
telephone line in the User’s home in
the event of an emergency
If the User presses the Emergency button
(phone or Pendant) but another person is
already using the telephone line, the BT In
Touch 2000 User Phone will announce over the
loudspeaker and down the telephone line
“Emergency call. Please hang up now”
.
The BT In Touch 2000 User Phone will then
wait a few seconds and attempt to start the
emergency sequence. If the person on the
telephone line has failed to hang up, the BT In
Touch 2000 User Phone will replay the
message “Emergency call. Please hang up now”.
The BT In Touch 2000 User Phone will
continue to do this until the telephone line is
clear and the emergency sequence has begun.
What happens when the emergency
call is taken by a fax, answer
machine, a busy tone or someone
receives the call but does not know
the 3-digit code?
If an emergency call sequence begins and the
call is picked-up but the emergency code (555)
is not entered within 1 minute, the BT In Touch
2000 User Phone will dial the next emergency
contact number. The BT In Touch 2000 User
Phone will continue to do this until a Carer has
entered the emergency code (555) or the User
ends the sequence by pressing and holding down
the Cancel button for longer than 2 seconds.
What happens when I return home
to a missed emergency call?
If you have missed an emergency call, then the
emergency light on your BT In Touch 2000c
Carer Phone will be flashing and beeping.
You may wish to ring round the other Carer
contact numbers to establish who took control of
the emergency - the BT In Touch 2000 User Phone
would have continued the emergency sequence
until the emergency code (555) was entered.
If no-one has entered the 3-digit code, the BT
In Touch 2000 User Phone will continue the
emergency sequence and you may shortly
receive a new emergency call.