Service assistance, Mercury marine service offices, Owner service assistance – MotorGuide Saltwater User Manual
Page 40

OWNER SERVICE ASSISTANCE
36
eng
Symptom
Possible Cause
Resolution
The motor does not
operate in the same
direction as the
directional indicator
Directional indicator
misaligned
Contact service center.
Mount is hard to unlatch
with the pull rope
Mount bracket is not level
or twisted
Loosen or twist the two forward
bracket screws slightly and
latch the bracket. Continue to
loosen each of the bracket
screws until the bracket
releases easily. If necessary,
install shim washers (not
supplied) and then tighten the
screws. Refer to Mount
Installation
for help.
Difficulty removing
propeller
Bent propeller pin
Hold one blade and lightly tap
the opposite blade with a rubber
mallet.
Use a putty knife on both sides
of the propeller to apply equal
pressure.
Bent armature shaft
Contact service center.
Service Assistance
Your satisfaction with your product is very important to us. If you have
a problem or question about your motor, contact your dealer or any
certified MotorGuide Service Center. For more service assistance
information, refer to Warranty Information.
The following information will be needed by the service office:
• Your name and address
• Daytime telephone number
• Model and serial number of your trolling motor
• Proof of purchase or registration verification
• Nature of problem
Mercury Marine Service Offices
For assistance, call, fax, or write. Please include your daytime
telephone number with mail and fax correspondence.