Intelix AVO-USB-C - Manual (Page 3)

Troubleshooting
If your equipment malfunctions with the AVO‐USB extenders in place, follow the
troubleshooting procedures below:
1. Perform diagnostics on your equipment by following the manufacturer’s
instructions.
2. If connecting to a computer, shut down and restart the computer after connecting
the source and destination devices through the AVO‐USB.
3. If connecting to a computer, verify the connecting equipment’s drivers have been
properly installed. Verify by connecting the equipment directly to the computer
without the AVO‐USB inline.
4. Check all connections and the structured cabling system. Verify the RJ45 crimp
pattern conforms to either EIA/TIA 568A or 568B standards.
5. Check the pin configuration on the structured cable.
6. Verify your transmission rate does not exceed 12 Mbps.
7. The maximum operational distances over which the AVO‐USB can be transmitted
is dependent on the equipment and cabling. Ensure that the maximum
recommended operational distances have not been exceeded.
8. Check than only twisted pair patch cords are being used.
9. Replace the AVO‐USB with another AVO‐USB set that is known to be working.
10. If the above steps fail, please contact Intelix for support.
11.