CounterPath Bria 4 Windows User Guide - Retail Deployments - Manual (Page 3)

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Contents
Introduction................................................................................................................................ 1
Installation and Setup................................................................................................................. 3
Getting Ready ...................................................................................................................... 3
Starting Bria ......................................................................................................................... 3
Configuring Bria .................................................................................................................. 5
Troubleshooting ................................................................................................................... 7
Checking for Bria Updates .................................................................................................. 7
Managing Bria Licenses ...................................................................................................... 7
Making Phone Calls................................................................................................................... 9
Starting and Quitting Bria.................................................................................................... 9
The Onscreen Softphone...................................................................................................... 9
Placing a Call ....................................................................................................................... 11
Handling Incoming Calls ..................................................................................................... 15
Handling an Established Call............................................................................................... 17
Transfering a Call ................................................................................................................ 19
Handling Video Calls........................................................................................................... 21
Conference Calls.................................................................................................................. 23
Voicemail............................................................................................................................. 27
Forwarding Calls.................................................................................................................. 27
Viewing Your Workgroup ................................................................................................... 28
Other Bria Features .................................................................................................................... 31
Instant Messaging ................................................................................................................ 31
Sending a Broadcast IM....................................................................................................... 33
Group Chat (Conference IM)............................................................................................... 34
Chat Rooms.......................................................................................................................... 36
Viewing Messages ............................................................................................................... 37
Sending and Receiving Files................................................................................................ 38
Sharing your Screen............................................................................................................. 39
The Contacts Tab ....................................................................................................................... 49
Populating the Contact List.................................................................................................. 50
Managing Contacts and Groups........................................................................................... 53
Using Contacts ..................................................................................................................... 57
Sharing Online Status .......................................................................................................... 58
Privacy ................................................................................................................................. 64
Using Other Resources .............................................................................................................. 65
History Tab .......................................................................................................................... 65
Favorites Tab ....................................................................................................................... 66
Configuring Bria ........................................................................................................................ 67
Configuring Accounts.......................................................................................................... 67
Configuring Preferences ...................................................................................................... 86
A Troubleshooting ..................................................................................................................... 97
B Application Hot Keys............................................................................................................. 100
C Dial Plan................................................................................................................................. 101
D Contact List Headings............................................................................................................ 107
E Other Ways to Run Bria ......................................................................................................... 108
F Glossary .................................................................................................................................. 110