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Warranty policy – Atop Technology SE5001A Installation Guide User Manual

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─ Any change by website in material announcement primarily. ─

The warranty certification will not be effective until an authorized stamp
issued by Atop’s overseas agents.

Purchase Date: / / (yyyy/mm/dd)

Serial Number:

Atop Customer Services and Supports
1. Please contact your local dealers or Atop Technical Support Center at
the following numbers.

+ 886-3-550-8137 (Atop Taiwan)
+ 86-21-6495-6232 (Atop China)

2. Please report the defected problems via Atop’s Web site or E-mail
account

Web Site:www.atop.com.tw, e-mail:[email protected]
Web Site:www.atop.com.cn, e-mail:[email protected]

Warranty Policy

Warranty Conditions

Products supplied by Atop Technologies are covered in this warranty for
sub-standard performance or defective workmanship. The warranty is
not, however, extended to goods damaged in the following
circumstances:
(a) Excessive forces or impacts
(b) War or an Act of God: wind storm, fire, flood, electric shock,
earthquake
(c) Use of unqualified power supply, connectors, or maintenance
procedure
(d) Replacement with unauthorized parts

RMA and Shipping Costs Reimbursement

Customers shall always obtain an authorized "RMA" number from Atop
before shipping the goods to be repaired to Atop. When in normal use,
a sold product shall be replaced with a new one within 3 months after
purchase. The shipping cost from the customer to Atop will be
reimbursed by Atop.

After 3 months and still within the warranty period, it is up to Atop
whether to replace the unit with a new one; normally, as long as a
product is under warranty, all parts and labor are free of charge to the
customers.

After the warranty period, the customer shall cover the cost for parts
and labor.Three months after purchase, the shipping cost from the
customer to Atop will not be reimbursed, but the shipping cost from
Atop to the customer will be paid by Atop.

Limited Liability

Atop shall not be held responsible for any consequential losses from
using Atop’s product.

Warranty

5 Years

3 Years

Product Categories
Ethernet Switches
Wireless
Serial Device Servers
Modbus Gateways
Embedded Device Servers
DIN-Rail Power Supplies
Power Adaptors
Antennas
Other Accessories

1 Year

Warranty Period

Unit Dimensions and Layout (unit=mm)

SE5001A Series LED Indicators

Name

LED

Description

Ethernet is connected on 100Mbps
Data is transmitting on Ethernet on 100Mbps
Ethernet is connected on 10Mbps
Data is transmitting on Ethernet on 10Mbps
Ethernet is disconnected
Data is transmitting
Data is not transmitting
AP firmware is running
AP firmware is disabled
Device is not powered up

LAN

COM

(Tx/Rx)

RUN

Green

Orange

Green

Green

Status

On

Blinking

On

Blinking

Blinking

Off

Blinking

On
Off

Off

The Industrial Serial Device Server and dimensions are shown below.

SE5001A

SE5001A-TB

COM Port

Ethernet Port

Reset Button

PWR Port

LAN RUN Tx

Rx

COM1

SE5001A

DC 9-48V

LAN

Reset

Serial Device Server

1 2 3 4 5

+12V GND FG